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•  Delivery & Return
  🚚 Delivery Policy Order Processing Time:

  • All orders are processed within 2-4 business days.
  • Orders are not shipped or delivered on weekends or holidays.
  • In case of a high volume of orders, shipments may be delayed by a few days.Kaashi Wellness

  Shipping Charges:

  • We offer free shipping on all prepaid orders and on all COD orders above ₹1000.
  • For COD orders:
    • Orders below ₹499: ₹100 shipping and logistics fee.
    • Orders between ₹500 - ₹999: ₹75 shipping and logistics fee.Kaashi Wellness+1Roshiwellness+1

  Shipment Confirmation & Order Tracking:

  • You will receive a Shipment Confirmation email once your order has shipped, containing your tracking number(s).
  • The tracking number will be active within 24 hours.Kaashi Wellness

  Damages:

  • Kansai Wellness is not liable for any products damaged or lost during shipping.
  • If you received your order damaged, please contact the shipment carrier to file a claim.
  • However, you can contact us in such a case, and we will do our very best to help you!Kuttapi+9Kaashi Wellness+9kansolifestore.com+9

  🔄 Return & Exchange Policy General Guidelines:

  • Due to the nature of our products, we do not accept returns or exchanges of opened or used items.
  • All products once purchased are non-refundable.Kaashi Wellness

  Eligibility for Return/Exchange:

  • An item may be eligible for return within 7 days from the date of product delivery if it fulfills any of the following conditions:
    • Sold in a physically damaged condition.
    • Has missing parts or accessories.
    • Product packaging not opened, product not used.Kaashi Wellness

  Process:

  • In case of any problem or quality issue with the product, we exchange the product.
  • All you need to do is email us within 24 hours of delivery at support@kansaiwellness.shop, and we will be happy to assist you.kesariwellness.in+8Kaashi Wellness+8The Wellness Shops+8

  Conditions:

  • Exchange of products will be accepted only if the products are returned in a saleable condition with the original receipt/tags intact and in their original packaging, in an undamaged condition.
  • Returns and exchanges requests will be subject to checking and vetting by Kansai Wellness.
  • Damages due to neglect, improper usage, or wrong application will not be covered under this policy.
  • Shipping charges would not be included in the refund value of your order as these are non-refundable charges.
  • Once your return/refund request has been accepted, the process will be completed within 7-21 business days.The Wellness Shops+3Kaashi Wellness+3Kansa Organics+3

  Cancellations:

  • For cancellations, please email us at support@kansaiwellness.shop within 24 hours of your order.

   
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